Who is Pulse Technology?

Pulse Technology is an industry leader in print management, network services (IT), videoconferencing solutions, office furniture design and sales, office and promotional products, and eCommerce solutions. To learn more about us, visit our About page.

What areas does Pulse Technology cover?

We cover a large portion of Northern Illinois and Northwest Indiana. To see if we cover your region, please contact us at (Illinois) (888) 357-4277 (Indiana) (800) 837-1400.

How does Pulse Technology help the community?

As a family-owned company with deep roots in the community, Pulse Technology enjoys giving back to local businesses and charities. We regularly donate both time and money to causes that range from preparing food to collecting supplies for veterans, children, and other groups in need. We are proud to be able to do our part and to make our community a better place. Everyone at Pulse Technology is truly grateful for the opportunity to service our client’s office needs, as well as allow local dollars to have a direct impact on our neighbors in need.

Are you currently hiring?

Yes! To see available position and to apply, please visit our Career page.

How will you help us to comply with data backup and recovery regulations?

We ensure compliance with data backup and recovery regulations by implementing robust backup strategies tailored to your specific industry requirements. This involves regular data backups, secure storage solutions, and a comprehensive recovery plan. Our approach is designed to meet regulatory standards, minimize data loss, and facilitate a swift recovery in the event of unforeseen incidents.

How can your cybersecurity services help us protect our data from cyberattacks?

Our cybersecurity services employ a multi-layered approach to safeguard your data. This includes robust firewalls, advanced threat detection systems, regular security audits, and employee training programs. We stay vigilant against evolving cyber threats to provide real-time protection and implement the latest security measures to keep your sensitive information secure.

Can you conduct a security assessment or audit on our systems?

Absolutely. We offer comprehensive security assessments and audits to evaluate the current state of your systems and identify potential vulnerabilities. Our experienced team will conduct a thorough examination, including penetration testing, vulnerability assessments, and compliance checks. The results will be used to develop a tailored security strategy to address any weaknesses and enhance overall system security.

What is your process for incident response?

In the event of a security incident, our incident response process involves swift identification, containment, eradication, and recovery. We follow a well-defined protocol to minimize the impact on your business, conduct thorough investigations, and implement preventive measures to mitigate future risks. Clear communication and transparency are maintained throughout the incident response to keep you informed at every step.

Do you provide employee training or awareness programs on cybersecurity?

Yes, we offer employee training and awareness programs specifically designed to educate your staff on cybersecurity best practices. These programs cover topics such as recognizing phishing attempts, creating strong passwords, and understanding the importance of data security. By fostering a culture of cybersecurity awareness, we empower your employees to play an active role in maintaining a secure work environment.

How will you ensure that my IT systems are secure and compliant with all relevant regulations?

We prioritize the security and compliance of your IT systems through a multi-layered approach. This includes regular security audits, implementation of industry best practices, and adherence to relevant regulations. Our team stays informed about the latest security developments and ensures that your systems are equipped with the necessary safeguards to protect against threats and maintain compliance.

How will you stay up-to-date on the latest cybersecurity threats and vulnerabilities?

We stay up-to-date on cybersecurity threats and vulnerabilities through continuous monitoring, industry partnerships, and ongoing training for our cybersecurity professionals. Regular threat intelligence updates, participation in forums, and engagement with cybersecurity communities help us remain informed about emerging risks. This proactive approach allows us to implement timely countermeasures to protect your IT environment.

Do you have any certifications or accreditations related to cybersecurity?

Yes, we hold industry-recognized certifications and accreditations in cybersecurity. Our team of experts is certified in relevant fields, and our commitment to maintaining the highest standards of security is reflected in our compliance with certifications such as [list any relevant certifications, e.g., CISSP, CISM, ISO 27001].

What are Managed Print Services?

Managed Print Services (MPS) is a comprehensive solution that helps businesses manage their printing devices, including printers, copiers, scanners, and fax machines. MPS is designed to improve the efficiency and productivity of a company's printing environment while reducing costs and increasing security.

How can you help us to optimize our print usage?

We optimize print usage through efficient print management solutions. This includes implementing print policies, monitoring usage patterns, and deploying cost-effective technologies. Our goal is to reduce unnecessary printing, promote sustainable practices, and help you achieve cost savings while maintaining the necessary document output for your business.

Can the copier handle network printing and scanning?

Yes, our copiers are equipped to handle network printing and scanning. This functionality allows for seamless integration into your network, enabling users to print and scan documents directly from their computers. It enhances workflow efficiency and provides convenient access to printing and scanning capabilities across your organization.

Are your copiers and printers secure?

Yes, our copiers and printers are equipped with robust security features to protect against unauthorized access and data breaches. These include user authentication, encryption of data in transit, and secure printing options. We prioritize the security of your printing infrastructure to ensure the confidentiality and integrity of your printed documents.

Do you offer copier/printer options that allow us to charge for prints in places like the library?

Yes, we offer copier and printer solutions with features like user authentication and tracking. This allows you to implement print charging or quota systems, especially useful in environments like libraries. Users can be assigned specific print quotas or charged based on their print usage, providing accountability and helping manage printing costs.

What can your wide-format printer do?

Our wide-format printers are designed to handle large-format printing requirements, such as posters, banners, and architectural drawings. They offer high-quality prints with precision and can accommodate a variety of media types and sizes. Additionally, our wide-format printers are equipped with advanced features for color accuracy and detail, making them suitable for a range of professional printing needs.

FAQ | Pulse Technology

Who is Pulse Technology?: Pulse Technology is an industry leader in print management, network services (IT), videoconferencing solutions, office furniture design and sales, office and promotional products, and eCommerce solutions. To learn more about us, visit our About page.
What areas does Pulse Technology cover?: We cover a large portion of Northern Illinois and Northwest Indiana. To see if we cover your region, please contact us at (Illinois) (888) 357-4277 (Indiana) (800) 837-1400.
How does Pulse Technology help the community?: As a family-owned company with deep roots in the community, Pulse Technology enjoys giving back to local businesses and charities.

We regularly donate both time and money to causes that range from preparing food to collecting supplies for veterans, children, and other groups in need. We are proud to be able to do our part and to make our community a better place.

Everyone at Pulse Technology is truly grateful for the opportunity to service our client’s office needs, as well as allow local dollars to have a direct impact on our neighbors in need.
Are you currently hiring?: Yes! To see available position and to apply, please visit our Career page.

What services does Pulse Technology offer?

We offer a wide assortment of services including: Managed IT (Backup & Recovery, Managed Antivirus, VCIO Services, Managed Network Services, and Cybersecurity), Managed Print Services, Office Design (Indiana location only)

What is Managed IT?

Managed IT services refer to the practice of outsourcing the management and maintenance of an organization's IT infrastructure and technology needs to a third-party service provider. This can include a range of services, such as network monitoring, security, data backup and recovery, software updates and maintenance, and technical support for end-users.

How would Managed IT Services help improve our efficiency?

Managed IT services can significantly improve efficiency for smaller nonprofit organizations by providing proactive IT support, monitoring, and management. This allows your team to focus on your mission without being burdened by IT issues. Managed services include regular maintenance, updates, and troubleshooting, reducing downtime and enhancing overall system performance. It also provides access to experienced IT professionals who can offer strategic guidance to align your technology with your organizational goals.

Can you handle both hardware and software issues?

Yes, we offer comprehensive IT support that covers both hardware and software issues. Our team of skilled technicians is equipped to handle various hardware and software challenges to ensure your IT infrastructure operates smoothly.

What is your data backup and recovery process?

Our data backup and recovery process involves:

Regular Automated Backups: Scheduled backups of critical data to ensure minimal data loss in the event of an incident
Secure Storage: Utilization of secure storage solutions, both onsite and in the cloud.
Recovery Protocols: Clearly defined recovery protocols to minimize downtime in the event of data loss.
Testing and Verification: *Regular testing and verification of backup systems to ensure reliability.

Our goal is to provide a robust data backup and recovery solution tailored to your specific needs and industry standards.

What are your service level agreements (SLAs) for managed IT services?

Our service level agreements (SLAs) are customized to meet the unique needs of your business. They outline the agreed-upon levels of service, response times, and resolution processes. We prioritize transparent communication, and our SLAs are designed to ensure that you receive prompt and effective support, with clearly defined benchmarks for performance and service delivery.

How will you help us to comply with data backup and recovery regulations?: We ensure compliance with data backup and recovery regulations by implementing robust backup strategies tailored to your specific industry requirements. This involves regular data backups, secure storage solutions, and a comprehensive recovery plan. Our approach is designed to meet regulatory standards, minimize data loss, and facilitate a swift recovery in the event of unforeseen incidents.
How can your cybersecurity services help us protect our data from cyberattacks?: Our cybersecurity services employ a multi-layered approach to safeguard your data. This includes robust firewalls, advanced threat detection systems, regular security audits, and employee training programs. We stay vigilant against evolving cyber threats to provide real-time protection and implement the latest security measures to keep your sensitive information secure.
Can you conduct a security assessment or audit on our systems?: Absolutely. We offer comprehensive security assessments and audits to evaluate the current state of your systems and identify potential vulnerabilities. Our experienced team will conduct a thorough examination, including penetration testing, vulnerability assessments, and compliance checks. The results will be used to develop a tailored security strategy to address any weaknesses and enhance overall system security.
What is your process for incident response?: In the event of a security incident, our incident response process involves swift identification, containment, eradication, and recovery. We follow a well-defined protocol to minimize the impact on your business, conduct thorough investigations, and implement preventive measures to mitigate future risks. Clear communication and transparency are maintained throughout the incident response to keep you informed at every step.
Do you provide employee training or awareness programs on cybersecurity?: Yes, we offer employee training and awareness programs specifically designed to educate your staff on cybersecurity best practices. These programs cover topics such as recognizing phishing attempts, creating strong passwords, and understanding the importance of data security. By fostering a culture of cybersecurity awareness, we empower your employees to play an active role in maintaining a secure work environment.
How will you ensure that my IT systems are secure and compliant with all relevant regulations?: We prioritize the security and compliance of your IT systems through a multi-layered approach. This includes regular security audits, implementation of industry best practices, and adherence to relevant regulations. Our team stays informed about the latest security developments and ensures that your systems are equipped with the necessary safeguards to protect against threats and maintain compliance.
How will you stay up-to-date on the latest cybersecurity threats and vulnerabilities?: We stay up-to-date on cybersecurity threats and vulnerabilities through continuous monitoring, industry partnerships, and ongoing training for our cybersecurity professionals. Regular threat intelligence updates, participation in forums, and engagement with cybersecurity communities help us remain informed about emerging risks. This proactive approach allows us to implement timely countermeasures to protect your IT environment.
Do you have any certifications or accreditations related to cybersecurity?: Yes, we hold industry-recognized certifications and accreditations in cybersecurity. Our team of experts is certified in relevant fields, and our commitment to maintaining the highest standards of security is reflected in our compliance with certifications such as [list any relevant certifications, e.g., CISSP, CISM, ISO 27001].

What are Managed Print Services?: Managed Print Services (MPS) is a comprehensive solution that helps businesses manage their printing devices, including printers, copiers, scanners, and fax machines. MPS is designed to improve the efficiency and productivity of a company's printing environment while reducing costs and increasing security.
How can you help us to optimize our print usage?: We optimize print usage through efficient print management solutions. This includes implementing print policies, monitoring usage patterns, and deploying cost-effective technologies. Our goal is to reduce unnecessary printing, promote sustainable practices, and help you achieve cost savings while maintaining the necessary document output for your business.
Can the copier handle network printing and scanning?: Yes, our copiers are equipped to handle network printing and scanning. This functionality allows for seamless integration into your network, enabling users to print and scan documents directly from their computers. It enhances workflow efficiency and provides convenient access to printing and scanning capabilities across your organization.
Are your copiers and printers secure?: Yes, our copiers and printers are equipped with robust security features to protect against unauthorized access and data breaches. These include user authentication, encryption of data in transit, and secure printing options. We prioritize the security of your printing infrastructure to ensure the confidentiality and integrity of your printed documents.
Do you offer copier/printer options that allow us to charge for prints in places like the library?: Yes, we offer copier and printer solutions with features like user authentication and tracking. This allows you to implement print charging or quota systems, especially useful in environments like libraries. Users can be assigned specific print quotas or charged based on their print usage, providing accountability and helping manage printing costs.
What can your wide-format printer do?: Our wide-format printers are designed to handle large-format printing requirements, such as posters, banners, and architectural drawings. They offer high-quality prints with precision and can accommodate a variety of media types and sizes. Additionally, our wide-format printers are equipped with advanced features for color accuracy and detail, making them suitable for a range of professional printing needs.

What products does Pulse Technology sell/lease?

We offer a wide range of products that help your business or organization succeed. With so many solutions under one roof, you can reduce vendor list and simplify business.

Our products include: Printers, Copiers, and MPFs, Video Displays (Projectors, Video Walls, Interactive Whiteboards), Laptops, Mobilize Trauma Kits, Digital Transformation Solutions, Sustainable Solutions, and Office Furniture

How can interactive whiteboards help us improve collaboration and productivity?

Interactive whiteboards are powerful tools for enhancing collaboration and productivity. They facilitate real-time collaboration, allowing team members to share and annotate documents, diagrams, and presentations. With features such as screen mirroring and interactive applications, these whiteboards encourage engagement during meetings and brainstorming sessions. The result is improved communication, idea sharing, and overall efficiency in collaborative efforts.

Are interactive whiteboards secure?

Yes, interactive whiteboards can be designed with security features to ensure the protection of sensitive information. It's important to choose models that offer encryption, user authentication, and secure network protocols. Regular software updates and adherence to best practices in network security contribute to maintaining the overall security of interactive whiteboards in educational or professional settings.

How can we improve our document workflow?

Improving document workflow involves implementing efficient document management solutions. This can include:

Document Digitization: Convert paper documents to digital formats for easier storage and retrieval.
Workflow Automation: Implement automation tools to streamline approval processes and document routing.
Collaboration Platforms: Utilize collaborative platforms for real-time editing and feedback.
Cloud Storage: Store documents securely in the cloud for easy access and sharing

These strategies enhance document organization, accessibility, and overall workflow efficiency.

How can you’re A/V solutions help improve our patients' care?

Audio/Visual (A/V) solutions can enhance patient care by:

Telemedicine: Facilitating remote consultations and telemedicine services for increased accessibility.
Patient Education: Using multimedia presentations to educate patients about medical conditions and treatment options.
Entertainment: Providing A/V entertainment options for patients during their stay

A/V solutions contribute to a more engaging and informative healthcare environment, ultimately improving the patient experience.

What can interactive whiteboards be used for within our school and classrooms?

Interactive whiteboards offer versatile applications in educational settings. They can be used for:

Interactive Lessons: Teachers can create engaging and interactive lessons, allowing students to participate directly.
Collaborative Learning* Facilitates group projects and collaborative activities among students.
Visual Presentations:Enhances visual presentations with multimedia content, making lessons more dynamic.
Virtual Field Trips: Allows students to explore virtual environments, enhancing learning experiences.

Interactive whiteboards promote student engagement and foster a more interactive and immersive learning environment.

What features of the Dynabook laptops are helpful in schools?

Dynabook laptops often come with features beneficial for schools, such as:

Durability: Built to withstand the rigors of daily use in educational environments.
Long Battery Life: Ensures that devices can last throughout the school day without requiring frequent charging.
Collaboration Tools: Integration with collaboration tools and software for interactive learning experiences.

These features contribute to a reliable and efficient computing experience for both students and educators.

What can I do on a video wall in our auditorium or gymnasium?

A video wall in your auditorium or gymnasium can be used for:

Live Event Streaming: Broadcast live events, presentations, or performances
Visual Displays: Showcase dynamic content, announcements, and multimedia presentations.
Interactive Engagement: Interact with the audience through live polls, Q&A sessions, and interactive content.

Video walls add a visually impactful element to your school's events and presentations, enhancing the overall experience for both students and attendees.

I am a current customer and need to place a service request, where can I do that?

To request service, please fill out this form pulsetechnology.com/service-request or call us at (847) 879-6500.

I am a current IT customer and need to contact the help desk, where can I do that?

For our Illinois IT support team, please call 847-879-6500

For our Indiana IT support team, please call 800-837-1400

Email our IT service department at helpdesk@pulsetechnology.com

Where can I order more toner/ink?

You can shop online at shop.pulsetechnology.com

Email a toner/ink request at supplies@pulsetechnology.com or

Call us at 847-879-6500

Where do I order office supplies?

Our online shop has thousands of office supplies and related products. You can also call us at (800) 837-1400.

I am not currently a customer, but I would like to request more information, who do I contact?

Illinois Customers
Contact us
pulsetechnology.com/contact-us
Call us at (888) 357-4277

Indiana Customers
Contact us
pulsetechnology.com/contact-us
Call us at (800) 837-1400

Shop Supplies
shop.pulsetechnology.com

Office Design Services
pulsetechnology.com/office-design

Wisconsin Customers
Contact us
pulsetechnology.com/contact-us
Call us at (262) 249-6400

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