Pulse Technology Blog

Build a Customer-Centric Culture with Technology

Written by Pulse Technology | April 16, 2024

Technology is a powerful partner for every business seeking to deliver the best products, services and customer support. The right technological tools will help your company “put its best foot forward” and be in the strongest market position possible.

The right tools and techniques will help your team do its best work and provide the best possible customer service. Does your company embrace technology to its fullest? Here are some options which can help you achieve that objective.

 

Building A Strong Foundation With Managed IT

Partnering with a Managed Services Provider (MSP) is an important step forward for any company which struggles to stay ahead of its IT needs, in particular being current with the latest protections against hacking or other cyber threats.

We all know that cyber criminals do not take vacations; they are always looking for new ways to wreak havoc and steal information from networks. Using a Managed IT model affords protection and can also prove beneficial from a budgetary standpoint. You will know what your costs will be and can plan accordingly, as opposed to the “break-fix” model.

Often times, internal IT people have huge demands on their time for everyday problems that arise and that leaves very little time to invest in learning the latest protections, and employee training, as examples. A Managed Services Provider (MSP) can additionally provide cybersecurity awareness training for employees, actual vulnerability testing, and deliver the latest in resources to keep networks safe.

Flexible Collaboration With Cloud Computing

Cloud computing software definitely belongs in your company’s technological toolbox. This includes any software program or application which is stored, managed and available through the cloud. It offers quick, easy access to servers, networks, storage, development tools and applications through the Internet. There are cost savings, because you won’t need to make significant investments in equipment, training and infrastructure maintenance. And having data accessible from multiple locations, allowing for greater freedom and flexibility in the workplace, is a huge advantage.

Informed Decisions Through Technology: Microsoft Azure

Microsoft Azure is a public cloud computing platform with solutions including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) which can be used for analytics, virtual computing, storage, networking, and more. With the right data analytics tools, businesses can be far more nimble in making timely informed decisions. Microsoft Azure offers multiple services that can provide the right analytics solutions and improve work efficiency. Learn more about Microsoft Azure

Enhanced Employee Training And Development Through Managed IT

Employees are a company’s greatest asset, so it makes sense to use your company’s greatest asset wisely. Ongoing training for employees should be a key part of the operation of every business. Advanced technology is only as good as the people who are using it, so providing the right training will greatly improve efficiency – whether that’s Microsoft Azure, cloud computing, DocuWare, or other technology solutions. A Managed IT partner (MSP) can lead the way in training a team on the best use of these specific tools. The same goes for training employees on how to detect and protect against the latest potential cyber threats to a business.

Streamlining Internal Processes: DocuWare And MPS

Every business wants to run as efficiently as possible and streamline its internal processes. Two solutions that can help include the use of DocuWare, and implementation of a Managed Print Services (MPS) program. DocuWare supports the efforts of companies seeking a digital transformation, or moving toward a more paperless environment, in a number of specific ways. DocuWare is a good tool for workflow management, invoice processing, automation of numerous business processes, and moving many functions to the cloud. Its suite of services also includes employee management with digital records, finance and accounting, sales and marketing, secure document archiving, and workforce solutions which are applicable to both an in-house and remote work environment. Learn more about DocuWare

DocuWare Workflow Automation Overview
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Another strong efficiency tool is Managed Print Services (MPS), which drives down the per-page cost of generating documents through careful analysis of a company’s printer fleet and recommending cost-saving modifications. Most businesses spend up to 3% of their total annual revenue in print-related expenses, and MPS can reduce that amount by 15% or more. In addition to cost savings and reduced paper use, MPS can also help conserve on other expenses such as ink and toner, and make a company more environmentally friendly.

MPS can reduce printing-related costs by 15% or more

 

Improved Customer Communication

Digital signage and interactive displays are game-changers when it comes to communications! Businesses can promote and market their products and services by engaging and connecting with their target audience. In contrast to static signs, digital signage is an elevated marketing and branding tool, utilizing LCD and LED screens to display information, images, video, way-finding, and promotional material. Information is provided in a digitized format that includes motion and pictures to promote a business more effectively than the traditional modes of reaching out to customers.

Video walls are another innovation worth considering. Direct view LED video wall technology delivers seamless images and scalability to any size or shape, providing much larger, higher-resolution images than single displays. A large, high-resolution central display enables all of the users in a space to clearly view, interact with, and share information. Learn more about LED video walls across industries

Whether you’re on a conference call with someone in the next city or halfway around the world, this technology will make it seem like you’re practically in the same room. Presentations, videos and so much more come to life in a way unlike what most businesses have ever seen. Discover 15 Elements of Impactful Presentations

Prioritize Security And Compliance

Cybersecurity should be front and center for every business. How a business protects itself against cyber threats is critical to its operations and communications. A Managed IT (MPS) partner can see that your infrastructure is protected with the latest anti-virus software and the latest tools and techniques to keep data safe. And your company will run smoother with all of the team members knowing that their data is protected. Learn the 5 steps to creating a cybersecurity emergency response plan

Get a free security scan that evaluates:

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Whatever technological solutions you may need, Pulse Technology is your one-stop shop. With a history of more than six decades serving the businesses of the region, we are here to help. For an assessment of how your technology stacks up, or to learn more about what we offer and how we can help, contact us today.